Help & Support

Orders
How do I track my order?
All parcels are given a Tracking Number and these are available after the parcel has been despatched. This is emailed to you or can be given to you if you contact the Retail Customer Service Team. If your order is being delivered within the UK your order will be sent by courier service City Link. City Link parcels will begin with parcel number ARA. You can track this yourself by visiting www.city-link.com. If you wish to re-route your parcel or have an enquiry regarding delivery then please telephone 0161 443 1741. If your order is being delivered overseas this will be sent by courier service Royal Mail. Royal Mail parcels will begin with an R and ends in GB. To track a parcel sent by Royal Mail please visit www.royalmail.co.uk. Please be aware that it can take up to 24 hrs before your parcel appears on the web site. Alternatively you can contact Retail Customer Services who will be happy to track this for you and advise you of the progress of your order.
How long do I have to wait for an overseas delivery?
If you are an overseas customer (Europe/Rest of the Word) please remember to allow 28 days for delivery of the parcel. Once the parcel leaves the UK this is no longer in the hands of Royal Mail, the parcel is then passed over to your countries postal service to be dealt with. What normally happens is the postal service may try and deliver the parcel and have had no response. If this happens and no one can sign for the goods the parcel will be sent to the local holding office, a message should have been left or sent to the recipient to explain the situation and to ask you to collect the parcel at your earliest convenience.
How long will it take for my item to arrive?
We aim to deliver all UK parcels within 7 days or sooner. All UK parcels are sent by Special Delivery or City Link and are fully insured.
What will happen if no one is in when my parcel is delivered
City Link and Royal Mail Special Delivery require a signature on delivery. In the event of there being no reply from the delivery address, Royal Mail will leave a calling card detailing where you should collect the item from (usually your local delivery office). Royal Mail holds all items for 3 weeks, if they are not collected within this time the parcel will be returned to us. Should this happen, we will contact you by phone, email or letter to discuss the matter further.
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Returns
How do I return an item?
Send your product back to MCFC Retail, City of Manchester Stadium, SportCity, Manchester, M11 3FF using the Royal Mail Special Delivery service (if overseas please use an insured postal service). Please include a covering note with all relevant details. We aim to have your replacement product delivered or refund actioned within 7 days of receipt.
What is your returns policy?
If you are not completely satisfied with our goods or service, you have the right to return your order within 14 days of receipt of your product. Under these circumstances you must return the product to us in good condition unless the item you have received is faulty. DVDs cannot be returned unsealed unless faulty.
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Ticketing
Can I bring a friend without registering them?
During the general sale period you may buy for yourself and additional tickets. You smartcard will be charged and the additional tickets sent as paper tickets.
How do I register my child?
Visit www.live4city.com and download the LIVE4CITY form. Fill this in with your signature and you're child will be registered for to LIVE4CITY for free.
What is a smartcard?
A smart card, such as a Seasoncard, Citycard or Accesscard, allows you access to the stadium using a credit card sized card rather than a paper ticket. When you buy a ticket online, via the Box Office or Ticketline your smartcard will be charged with you seat details.
Will I be charged for booking online?
No, you won't be charged any online booking fees.
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Shipping
Free delivery
Any orders over £50 will recieve free delivery to anywhere in the World.
Worldwide Christmas cut off date, 2nd December
The cut off date for Worldwide deliveries is 2nd December. EU and Eire is 8th December and the UK cut off date is 18th December.
Europe and EIRE Christmas cut off date, 8th December
The cut off date for EU and Eire is 8th December and the UK cut off date is 18th December.
UK Christmas cut off date, 18th December
The cut off date parcels to be guarenteed delivery in the UK, before Christmas Day, is 18th December.
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