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Privacy Policy

This privacy policy and cookie policy form part of our Terms of Use http://www.mcfc.co.uk/Common/Terms and sets out the way in which your personal information is handled by Manchester City Football Club Limited (referred to as "we", "us" and "Manchester City") and the City Football Group, whether collected through one of the websites operated and managed by the City Football Group, at the stadium or other collection points from time to time.

MARKETING PREFERENCES AND PREFERENCE CENTRE

There are many exciting promotions, news, features and activities we and our commercial partners want to keep in touch with you about.  When you register with us, or provide us with your personal information, there will be two consent boxes that allow you to indicate your preferences in this respect.

If you don't want to hear from Manchester City and the City Football Group, or our Commercial Partners, you need to tick these boxes:

Manchester City and the City Football Group

Manchester City Commercial Partners

If you tick these boxes it means that Manchester City and the City Football Group and our commercial partners will not let you know about exciting promotions, news features and activities.

Leaving these boxes unticked means you get the following fantastic promotions, news features and more:

  • From us (including the City Football Group): Blue Print Newsletter, Matchday, Post Match Videos, Ticket Alert, Hospitality & Events and Retail, as well as exclusive offers, products and services on behalf of our commercial partners
  • From our commercial partners: occasional communications and messages on their exclusive offers, products and services.

We will usually send updates from our commercial partners to you on their behalf. But, if you didn't tick the commercial partners consent box when you submitted your personal information we have assumed you are happy for us to share your personal information with our commercial partners for the purposes listed above.

Just to make sure you are happy with your preferences we will get in touch once a year by email to check you are happy with what you are (or are not) receiving from us and that the information we hold about you is up to date.  If you do not want us to get in contact once a year please let us know at fanengagement@mcfc.com.  

You can also change your mind at any time via your preference centre https://supporters.mcfc.co.uk/signin.  You can update your personal information if it changes by logging into your account or messaging us via http://mcfc.force.com/help.

Our commercial partners and the City Football Group

For a current list of our sponsors, licensees and partners please click here.  These may change from time to time, so please come and check the list regularly.

When we refer to the City Football Group, we are referring to the other companies that form part of our corporate group. Some of these companies may be involved in helping to provide the services and communications referred to in this privacy policy, or as requested by you from time to time.

WHAT INFORMATION WE COLLECT AND WHAT WE USE IT FOR

When you purchase products and services we may collect personal information from you, such as your name, address, delivery address, email, telephone number and credit card details.  We will use this information to supply you with the products and services, to recover debt, to help us to prevent fraud, and keep records about your purchases.  If necessary, we may also record details of any disability or health needs you may have at the time of booking an event or service to help to ensure your safety.

In order to provide you with the products and services, we may need to store or transfer your personal information to countries outside the European Economic Area, some of which do not protect privacy rights as extensively as in the United Kingdom.  In some instances your personal data will be transferred to our commercial partners based outside of the EEA to allow them to contact you about their products and services.  By submitting your personal information, you agree to this transfer, storing or processing.

When you sign up to be kept informed about exciting promotions, news, features and activities we may collect your personal information, such as your name, email address, date of birth and country of residence.

If you log in using social media depending on how you log in we may collect your profile name/user name, profile picture, email address and date of birth.  The social media information you consent to share with us will be combined with the other information you provide to us or that we collect about you. We will also collect information about yours comments, posts and 'likes' to allow us to administer our Cityzens membership scheme.

As you move around our site we will collect information about your visit, such as which pages you visit, how often you visit and which competitions you enter.

From our commercial partners and other third parties we may collect information they hold about you and use it to supplement the information that you provide to us.

All the personal information we collect about you is stored by us or our service providers on our behalf.  We will use this information, as well as the other information we collect about you, to improve the quality of our site and help build a profile of you so we can get to know you better.  Also, it helps us make sure we and our commercial partners are sending you news, updates and offers that will be of interest to you.

We may also use the personal information we collect about you to create statistics and anonymised information to then share with third parties including ad networks, search engines and analytics providers.

As well as sharing your personal information with our commercial partners, we may share your information with business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.

We may disclose your personal information to third parties in the following circumstances:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets.
  • If Manchester City or substantially all of its assets are acquired by a third party, in which case personal information held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, court or police request, or in order to enforce or apply our terms of use http://www.mcfc.co.uk/Common/Terms or terms and conditions of sale https://www.mcfc.co.uk/Tickets-and-Seasoncards/General-Information and other agreements; or to protect the rights, property, or safety of Manchester City and the City Football Group, our customers, or others.  This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

SECURITY OF INFORMATION

We take the security of your personal information seriously and take steps to ensure your personal information is treated securely and in accordance with this privacy policy.  When you submit your credit card details, we use industry standard secure sockets layer (ssl) encryption technology to guard your information.  However we cannot guarantee that any data transmission over the internet is completely secure.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential.  We ask you not to share a password with anyone.

Our websites contain links to other websites.  We are only responsible for the privacy practices on our websites.  We recommend that you check the privacy and security policies and procedures of each and every other website that you visit.

YOUR RIGHTS TO ACCESS YOUR PERSONAL INFORMATION

You have the right to receive a copy of the personal information that we hold about you.  We may charge a small fee towards the cost of administering any request you make.  If you would like to make such a request please contact http://mcfc.force.com/help

CHILDREN'S PRIVACY POLICY

If you are under 16, please read this section of the privacy policy and speak to your parent or guardian if you have any questions before using any of Manchester City's websites and providing us with any of your personal information. If you continue to use our websites, we will assume that you have your parent and/or guardian's consent to do so.

You can use our websites without providing us with any of your personal information. If you do provide us with your personal information we will use it as set out on the website. For example if you sign up to get the newsletter, we will use your email address to send you the newsletter and news, updates and promotions we think you might like.

If you are under 12, and register on www.mcfc.com we will not send you any emails or sms until after your 12th birthday. After your 12th birthday we will email to let you know how we are going to get in contact with you about Manchester City and our exciting news, features and activities. We encourage you to talk with your parent/guardian about the information we send to you, and check that they are happy for you to continue to receive this information. If you do not tell us you do not want to receive this information any more, we will assume you have your parent and/or guardian's consent to continue to receive this information.

You can ask us to stop sending you any emails, SMS or other communications at any time. In each message we send you there will be an 'unsubscribe' option, if you follow these instructions we will stop sending the messages. You can also send us a message to http://mcfc.force.com/help if you have any questions, want us to stop sending you messages or want to change any of the information you have given to us.

If you are a parent or guardian of a child who is using www.mcfc.com or otherwise in contact with us, we recommend that you supervise your child while they are online and check what personal information your child is providing to us.

Things work slightly differently on our Junior Cityzen's website, the same rules apply to the personal information we collect about you – we will use for the purposes we have told you about when we collect your information. But if you are under 12, when you sign up we ask you for your parent/guardian's email address so we can let them know you are registering on Junior Cityzens. If you are aged 12 to 13, we ask that you check with your parent/guardian before signing up and then let us know that they are happy for you to do so.

Manchester City makes sure that any information or marketing that we send to under 18's is always age appropriate. If you have any concerns about the information your child is receiving please contact us on http://mcfc.force.com/help

CHANGES TO THIS PRIVACY POLICY

We change our security and privacy policies at any time, so we recommend that you visit this page occasionally to check what has changed. 

COOKIES POLICY

The City Football Group's websites use cookies in their operation in a number of areas.  If you choose not to accept our cookies, some services on our websites will not be available to you.  By continuing to browse our websites, you are agreeing to our use of cookies.

a. What is a cookie?

A cookie is a small file of data, often incorporating a unique identifier, that is sent to your device browser from a website's computer.  A cookie cannot read data off a user's hard drive or read cookie files created by other websites.  The use of cookies is an industry standard that can be found on most major websites.

This data file stores the information you provide us with and in doing so enables us to amongst other things 'remember' you on repeat visit and once you log in keeps you logged in as you move around the website, effectively letting you move around the website without having to keep reintroducing yourself.  This helps us to provide you with a good experience when you browse our websites and also allows us to improve our websites.

We use cookies to track user trends and patterns, which enables us to understand and improve areas of our websites that fans find valuable.  These cookies are also used to provide more personalised services to you on our websites and through other media.  Cookies record information about your online preferences, which are then used to tailor our websites to your individual preferences.  You can set your devices to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time.

Most browsers accept cookies automatically, but you can set your browser to prevent this.  If your browser's preferences allow it, each website or third party service provider is able to send a cookie to your browser.

We reserve the right to modify or amend the use of cookies at any time and for any reason.  Any changes to the use of cookies posted on our websites apply as soon as they are posted.  By continuing to use our websites after any changes are posted, user, users acknowledge acceptance of those changes.

b. How do we use cookies?

We do not use cookies to collect personally identifiable information about you as a user of our websites.

We also use a number of independent measurement, advertising and research companies.  They gather information regarding the visitors to our websites using cookies, log file data and code embedded on our websites.  We use this type of information to help improve the services it provides to its users; however, we demand that third parties do not use any of this type of information for their own business or other purposes.

We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

We use the following types of cookies:

1. Strictly necessary cookies.  These are cookies that are required for the operation of our websites.  They include, for example, cookies that enable you to log into secure areas of our websites, make purchases.

2. Analytical/performance cookies.  They allow us to recognise and count the number of visitors and to see how visitors move around our websites.  This helps us to improve the way our websites work, for example, by ensuring that users are finding what they are looking for easily.

3. Functionality cookies.  These are used to recognise you when you return to our websites.  This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

4. Targeting cookies.  These cookies record your visit to our websites, the pages you have visited and the links you have followed.  We will use this information to make our websites and the advertising displayed on it more relevant to your interests.  We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them on the next page.

c. How to reject cookies?

If you wish to restrict or block the cookies we use on our websites you can do this within your browser settings.  The Help function within your browser should tell you how to do this.  For more information about how to change your browser settings please see: www.aboutcookies.org.

Please be aware that in disabling cookies on our websites may affect your experience of our websites where the functionality is controlled by the use of cookies.

    Cookie Name Description - What does it do? What is is used for? Lifespan of the Cookie Type
    ASP.Net_SessionId Used to track user sessions on the site 1 year Functional
    ContentModule
    PersonalizationSettings
    Used to store home page content module preferences 1 year Functional
    Interstitial Cookies (Various names) Used to hide interstitial popups 1 year Functional
    HideMembership
    Bannermemberships12
    Close banner 1 year Functional
    mcfc_app_promo Close IOS App Popup 1 year Functional
    siteselector Remembers site choice US or UK 50 years Functional
    JSESSIONID Twitvid embed. Session ID for Twitpic 1 year Functional
    __atuvc AddThis. The __atuvc cookie is created and read by the Add This JavaScript on the client side in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to AddThis and removing it when disabling cookies would cause unexpected behavior for users. 2 years Functional
    newsletter10 Homepage Module 1 year Performance
    BC_BANDWIDTH This cookie helps to significantly improve initial rendition selection. If you disable this cookie, Video Cloud will still detect bandwidth by using the Brightcove Bootloader swf. Without the cookie, this must be done on each player load, consuming more bandwidth and possibly resulting in a poorer quality initial rendition. 1 year Performance
    clientLastHTimes This cookie is used to gather Brightcove video player viewer analytics anonymously, to detect the bandwidth of a viewers device to deliver the appropriate bandwidth video and to collect information about the quality of video delivery. (Includes BC_Bandwidth and ClientLastHTimes, and ClientLastPTimes) 1 year Performance
    clientLastPTimes      
    AkamaiiAnalyticsDO_
    bitRateBucketsCsv
    Video Tracking - Collects bit rate information 1 year Performance
    __utma Tracking data for Google Analytics.  Helps work out unique visitor numbers. 2 years Analytics
    __utmb Tracking data for Google Analytics.  Helps work out visitor session length. 1 day Analytics
    __utmc Tracking data for Google Analytics.  Helps work out visitor session length and whether a session has expired. 1 year Analytics
    __utmz Tracking data for Google Analytics.  Used to work out referrals from other domains 6 months Analytics
    _abid Tracking data for Google Analytics for Twitvid.com 1 year Analytics
    __qca Tracking data for Google Analytics for Twitvid.com 1 year Analytics
    sid1554 I2A Tracking - Interest 2 Action/iCrossing Indefinate - No end date set Analytics
    pid2 I2A Tracking - Interest 2 Action/iCrossing Indefinate - No end date set Analytics
    icpid I2A Tracking - Interest 2 Action/iCrossing Indefinate - No end date set Analytics
    icsid1554 I2A Tracking - Interest 2 Action/iCrossing Indefinate - No end date set Analytics
    icsid1024 I2A Tracking - Interest 2 Action/iCrossing Indefinate - No end date set Analytics
    sid1024 I2A Tracking - Interest 2 Action/iCrossing Indefinate - No end date set Analytics
    NID Google Maps Tracking. These cookies are unique identifiers given to each computer to allow traffic analysis to Google Maps.  6 months Analytics
    PREF     Analytics
    AkamaiiAnalyticsDO_
    visitMetricCsv
    Brightcove Video Tracking - User initiation details 1 year Analytics
    AkamaiiAnalytics_
    VisitCookie
    Brightcove Video Tracking - User initiation details 1 year Analytics
    AkamaiiAnalytics_
    VisitIsPlaying
    Brightcove Video Tracking - User initiation details 1 year Analytics
    AkamaiiAnalytics_
    BrowserSessionId
    Brightcove Video Tracking - User initiation details 1 year Analytics
    AkamaiiAnalyticsDO_
    visitStartTime
    Brightcove Video Tracking - User initiation details 1 year Analytics
    AkamaiiAnalyticsDO_
    visitLastCloseTime
    Brightcove Video Tracking - User initiation details 1 year Analytics
    newsletter2505 Overlay - Do not show option 1 year Analytics
    _tmid MCFC Shop - Identifies unique viewers and new viewers 1 year Analytics
    s_cc MCFC Shop - This cookie is set for analytics by Omniture and read by the JavaScript code to determine if cookies are enabled. At end of session. 3 Years Analytics
    s_lv_s MCFC Shop - Days since last Visit by Omniture 1 year Analytics
    cmp_cookie MCFC Shop - Omniture tracking 1 year Analytics
    s_lv MCFC Shop - Days since last Visit by Omniture 1 year Analytics
    s_sq MCFC Shop - This cookie is set for analytics by Omniture and is set and read by the JavaScript code when the ClickMap functionality is enabled; it contains information about the previous link that was clicked on by the user. At end of session. 1 year Analytics
    KB_121_Currency Kitbag - Stores currency, e.g GBP 1 year Analytics
    KB_121_Language Kitbag - Users language 1 year Analytics
    KB_121_BasketID Kitbag - Basket Id 1 year Analytics
    KB_121_network Kitbag - Network Id 1 year Analytics
    NSC_QH_NDGD See Tickets ID 1 year Analytics
    VISITOR_INFO1_LIVE Embedded YouTube link Indefinate - No end date set Analytics
    PREF Embedded YouTube link Indefinate - No end date set Analytics
    MCFC_Visited Logging User Visit on Site Indefinate - No end date set Targeting
    uit AddThis. User id and login time tracking 2 years Targeting
    uid AddThis. User id and login time tracking 2 years Targeting
    uvc AddThis. View counter cookie 2 years Targeting
    psc AddThis. View counter cookie 2 years Targeting
    user_segment AddThis. View counter cookie 2 years Targeting
    di Date tracking cookies for determining expiration of other cookies 2 years Targeting
    dt Date tracking cookies for determining expiration of other cookies 2 years Targeting
    locale Facebook Homepage Content/Promo Module - info on user if logged in Indefinate - No end date set Targeting
    c_user Facebook Homepage Content/Promo Module - info on user if logged in Indefinate - No end date set Targeting
    datr Facebook Homepage Content/Promo Module - info on user if logged in Indefinate - No end date set Targeting
    lu Facebook Homepage Content/Promo Module - info on user if logged in Indefinate - No end date set Targeting
    xs Facebook Homepage Content/Promo Module - info on user if logged in Indefinate - No end date set Targeting
    sub Facebook Homepage Content/Promo Module - info on user if logged in Indefinate - No end date set Targeting
    p Facebook Homepage Content/Promo Module - info on user if logged in Indefinate - No end date set Targeting
    presence Facebook Homepage Content/Promo Module - info on user if logged in Indefinate - No end date set Targeting

Manchester City Football Club
Etihad Stadium
Etihad Campus
Manchester
M11 3FF
United Kingdom

Call +44 161 444 1894

How to contact us

If you would like any further information or have any comments about our privacy policy or any other aspect of our website or service, please contact us at the address above.

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