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Season 2009/10

Etihad voted best in world

  • 18 November 2009 09:05
  • Posted byChris Bailey

Etihad Airways, the national airline of the UAE and Official Sponsor of Manchester City, has taken the top prize at this year’s World Travel Awards.

The company was voted World’s Leading Airline by more than 180,000 travel industry professionals from over 175 countries. Etihad, the first Middle Eastern airline to win this prestigious award, was recognised for the excellence of its onboard product, luxurious airport lounges and strong service ethic during aperiod of phenomenal growth.

“We are delighted and proud that the world class service delivered by Etihad has been recognised in this prestigious manner,” praised Blues CEO Garry Cook.“They have already proved wonderful sponsors to the club.”

In addition to being named World’s Leading Airline, Etihad also picked up the award for Leading First Class for the second year in a row.

James Hogan, Etihad Airways’ chief executive was understandably delighted and said: “Three years ago, Etihad set itself one clear and simple goal – to be the best airline in the world. I am proud of the way Etihad people all over the world have embraced that vision, supporting our investment in state-of-the-art products by delivering superb customer service.


Etihad is honoured to be recognised as the World’s Leading Airline by travel agents and other industry professionals – the people who really know what travellers are looking for in an airline.

...James Hogan

“Winning the Leading First Class category two years in a row tells us that our commitment to continuous investment in our product and service is the right strategy for us and for our customers. 

Mr Hogan said Etihad would not be resting on its laurels. Advanced Business and Economy Class seats and a leading edge in-flight entertainment system are due on board by the end of the year and a new service style in Economy Class is being rolled out progressively on all Etihad routes.

“The new economy service is an extension of the inspired service philosophy already embedded in our premium cabins. It delivers a level of personal attention and touches of luxury that will make the economy travel experience the best in the sky,” he declared.

“As we move into 2010, we intend to cement our place as the world’s best airline, opening up new routes, taking delivery of new aircraft, investing in new products in the air and on the ground, and introducing a range of online initiatives to make travelling with Etihad better than ever,"

To find out more about flying on Etihad Airways and the three classes available – Coral Economy, Pearl Business Class and Diamond First Class, visit to take the virtual tour.

For tickets and reservations, call 0800 731 9384 or visit As part of their sponsorship Etihad offers an exclusive discount on flights for Seasoncard holders – visit for more details.

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