City v West Ham: Ticket information
- 18 April 2014 08:11
- Posted by @MCFCHELP
Manchester City v West Ham United
Sunday 11th May 2014
Kick off – 3pm
Tickets for this game are priced from:
£17 Junior (Under 16)
£37 Over 65s
£37 Disabled (wheelchair & ambulant)
Tickets will be available online at www.mcfc.co.uk/tickets, by telephone on 0161 444 1894 (option 1, option 1, option 2)* and to personal callers at the Ticket Office above the City Store at the Etihad Stadium for supporters that meet the following criteria;
- 2013/14 Blue Members with 1,500 or more loyalty points – Monday 21st April at 11am.
- 2013/14 Blue Members with 750 or more loyalty points – Tuesday 22nd April at 9am.
- 2013/14 Blue Members with 500 or more loyalty points – Wednesday 23rd April at 9am.
- 2013/14 Blue Members with 250 or more loyalty points – Thursday 24th April at 9am.
- Any 2013/14 Blue Members – Friday 25th April at 9am.
- General sale – Saturday 26th April at 9am.
*Tickets purchased over the telephone will be subject to a £2.50 booking fee per ticket and phone lines are open 24-hours, 7 days a week. No booking fee payable on tickets purchased online.
**Disabled supporters are unable to purchase tickets online. Those that meet the qualifying criteria and wish to purchase a ticket should contact Supporter Services on 0161 444 1894 (option 1, option 1, option 1). For details and accessible information please click here. Should you have any further questions or need advice, please contact our Disabled Liaison Officer, on 0161 444 1894 (option 1, option 1, option 1) or email email@example.com.
For additional help or assistance use our online ‘frequently asked questions’ resource, #mcfchelp. You can also ask us a question and keep up to date via our official Supporter Services Twitter account, @MCFCHELP.
Club policy allows children under 5-years to enter the stadium without a ticket to sit with their parent/guardian. All children aged 5-years to 14-years must be accompanied by an adult (over 18-years). Children aged over 14-years are able to enter the stadium unaccompanied.
10 loyalty points will be awarded for attending this fixture.
Please note: If a supporter number used is that of an adult, then only an adult ticket may be used. This also applies to under 16s and over 65s. It is important that you have purchased, and are in possession of, the correct ticket and that it is activated to allow you access in to the stadium. If the supporter who originally purchased the ticket is no longer able to attend the match, please contact the Supporter Services team on 0161 444 1894 (option 1, then option 3) to discuss, and where appropriate, upgrade your ticket. Failure to upgrade your ticket before you attempt to enter the ground may result in a stadium ban.
Hospitality is available for this match, from £200 plus VAT. Whether you’re looking to celebrate with family and friends, entertain clients or just treat yourself, we have the perfect package to suit you, and your budget. And, for 2013/14 we welcome Jamie Oliver’s creativity in the kitchen. To book online or find out more about the facilities click here. Alternatively, please call 0161 444 1894 (option 1, option 2) or email: firstname.lastname@example.org.
Ticket Exchange – Viagogo, the official Ticket Exchange of Manchester City FC
2013/14 Superbia & Platinum seasoncard holders who are unable to attend a Barclays Premier League home fixture now have the opportunity to place their match ticket for sale to other members on the Ticket Exchange website. Whilst any adult member can buy tickets through Ticket Exchange, only Platinum and Superbia seasoncard holders can sell them.
Disabled Superbia & Platinum seasoncard holders are restricted from selling their tickets using the Exchange due to complexities around the allocation of specific seats / bays and assistant entitlements. Disabled supporters who require a wheelchair space and walking ambulant supporters who require an assistant and wish to sell their seat, should contact Supporter Services on 0161 444 1894 (option 1, option 1, option 1). Any Superbia & Platinum supporter, who qualifies as Walking Ambulant, without an associated assistant, can sell their ticket through the Ticket Exchange.
For full details, and terms and conditions, click here .
Official Match Ticket
Entry to the Stadium will be granted on the presentation of a valid ticket purchased from the Club or through the Viagogo Ticket Exchange only. The Club excludes all liability to any supporter who is denied entry to the Stadium as a result of their ticket having been purchased through an unauthorised seller. The unauthorised sale or disposal of tickets may also amount to a criminal offence and the Club will inform the police as soon as it becomes aware of any unauthorised sale or disposal of tickets.
Important Supporter Information
Visiting the Stadium
The stadium address for satellite navigation is: Etihad Stadium, Manchester M11 3FF. If you have not visited the Etihad Stadium before, we want you to enjoy the whole experience, and that starts with how to get here and where to park. To find out more click here for the stadium plan.
Supporters requiring a taxi after the final whistle are advised to make their way to Ashton New Road where taxis are located. Due to road closures immediately after the game, taxis are unable to enter the Etihad Campus for at least one hour after the final whistle. Those supporters wishing to travel in to Manchester City centre may board supporter buses which are also located on Ashton New Road opposite the South Stand.
To help continue improving the matchday experience for all supporters, we ask that you respect the club’s request to avoid persistent standing at all games. This is one of our biggest sources of complaints from your fellow supporters in all sections of the stadium. We wish to make our matchdays as enjoyable an experience as possible for all of our fans and, as such, we request that you and fellow supporters remain in your seat for the majority of the match. Fans who breach these requests may be ejected from the stadium, and in some cases may have their membership card withdrawn. Please help us to avoid such measures by co-operating with this request and help us to create an enjoyable experience for all of our fans. We thank you for your support in helping us ensure a visit to the Etihad Stadium is a great experience.
Respect the Badge www.mcfc.co.uk/The-Club/Respect-The-Badge
Manchester City Football Club prides itself on having the best fans in the country and we greatly appreciate your support in enforcing the code of conduct. You are purchasing tickets which are located in stands which seat home fans only. We expect all supporters to behave in a manner appropriate to their surroundings. This code must be adhered to. Failure to comply could result in you being asked to leave the Stadium. For high profile games, such as local derbies or cup games, a zero tolerance policy will be in operation.
The following items are not allowed to be brought in to the Etihad Stadium:
- Pyrotechnics, flares and smoke bombs.
- Golf umbrella or any article that may be used as a weapon and/or compromise public safety.
- Professional recording equipment (audio and visual).
- Bags larger than A4 size.
Please note that the entire Etihad Campus, including roadways, car parks and concourses, is smoke free. The use of electronic cigarettes is also prohibited. Manchester City Football Club operates a strict, no re-admission policy and there will not be an opportunity to leave and re-enter the Stadium.
The Ticket Office and Supporter Services are open Monday - Saturday, 9am to 5:30pm (closed Sunday & Bank Holiday. Both facilities will open on the day of all scheduled First Team home fixtures, and for this match will be open from 10am until 15 minutes after kick off. Please call 0161 444 1894 (option 1, option 3). You can also use our online ‘frequently asked questions’ resource, #mcfchelp or our official Supporter Services Twitter account, @MCFCHELP.
All tickets and hospitality are sold subject to availability and are issued subject to Manchester City Football Club Limited’s 2013-14 home match terms and conditions of sale, 2013-14 Hospitality terms and conditions of sale and any applicable ground regulations .