City v Liverpool: Important supporter information
- 21 August 2014 17:44
- Posted by @MCFCHelp
Important service information ahead of our first home match against Liverpool on Monday 25 August. Kick-off 8pm.
In March last year, we began work on the expansion of the Etihad Stadium which will see 6,000 new seats added to the South Stand.
The construction work means that your route in to the stadium might be a little bit different, so we ask that all supporters read the information below and arrive early to avoid any delays.
Below you will find information on:
• Home supporter access
• Visiting supporter access
• South Stand roof
• Food concessions and betting facilities
• WiFi update
• Flags on Level 2
• Road closure
Home Supporter Access
We advise that any supporters who normally use the affected entrances (see below) arrive and enter the stadium earlier than usual to avoid any delays in getting to your seat.
Entrances N1 and M will be closed. All other entrances will be operational.
Supporters using Entrances B, K and N experience delays entering the stadium.
Different entrances to the Etihad Campus
Supporters who usually use Commonwealth Way to approach Entrances N to T (towards the South West corner of the stadium) will be redirected along Ashton New Road.
Entrances N2, P, R, S and T will not be accessible by supporters entering the stadium campus from Commonwealth Way.
Supporters will be redirected onto Ashton New Road and will re-enter the site at the South end of the stadium opposite Entrance P.
Visiting Supporter Access
To ensure that all supporters enter the stadium via the correct entrances, we have implemented an additional soft ticket check upon arrival. Click here for a stadium plan that shows the external changes made at the South end of the stadium and the location of the soft ticket check area.
• Entrance K2 is for visiting supporters located on Level 1
• Entrance L1 and L2 are for visiting supporters located on Level 2
As a result of these works and the reduced space outside the entrances, it may appear that there are more stewards and police than usual but this is not the case. We will put both additional signage and support staff in place to make sure everyone can access the information they need for easy access and exit.
Further information can be found within our Visiting Supporter Guide, here.
South Stand Roof
As part of the on-going construction work to build the third level of the South Stand, sections of the roof have been completely removed, from the corners. Due to the recent poor weather and high winds, it has not been possible to complete the work to temporarily cover these areas in advance of the match.
Therefore, should it rain on the night, supporters directly underneath these sections will be exposed to the elements. Every person affected will be offered a poncho free of charge.
The temporary roof covering is due to be in place for the match against Chelsea on Sunday 21st September, although all construction programmes are designed with some flexibility in case of high winds or storms.
Food Concessions and Betting Facilities
A small number of concessions will not be available in the home sections of the South Stand Level 2 for a short period of time. Concessions affected:
• Two food concessions, adjacent to aisle 213 and 218
• Two betting kiosks, adjacent to aisle 211 and 217
Alternative food concessions are available along the concourse, however the betting facility will not be available on this level for the duration of the works. Check out this season’s food offering here.
The concourse areas in the South Stand have changed, and will continue to do so as the works progress. If you need any more information on these works, please speak to a steward on the day or contact the Supporter Services Team after the match on 0161 444 1894 (option 1, option 3).
Due to expansion works, WiFi service in the South Stand may be intermittent at times.
Flags on Level 2
We’re excited to announce that an LED display has been installed on the second tier of the Etihad Stadium to enhance the matchday experience for fans inside the stadium, although this means that it’s no longer possible to hang flags on Level 2.
More information will follow soon on an exciting initiative for fans to send in images of their flags to have them digitised and featured on the new Level 2 LED display. If you have any questions in the meantime, you can contact us here, call Supporter Services on 0161 444 1894 (option 1, option 3) or via twitter, @MCFCHELP.
We are also welcoming two new state-of–the-art jumbo screens into the stadium to enhance the matchday experience for fans.
In addition to the standard post match road closures to assist supporters leaving the stadium campus, supporters who leave the Yellow car park via gate 11 will be unable to turn right into Rowsley Street. The road will remain closed until 6th November whilst bridge maintenance work takes place.
We apologise for any inconvenience the stadium expansion works may cause and look forward to welcoming you to the Etihad Stadium for the first home match of the season.
All home supporters who are collecting pre-purchased tickets may do so from the Stadium Ticket Office located in City Square (behind the stage). Supporters are strongly advised to collect their tickets at least 60 minutes before kick-off to avoid delays in getting into the stadium.
Supporters with queries relating to their Seasoncard, Cityzens Membership or match ticket should also visit the Stadium Ticket Office.
Guests collecting Hospitality tickets should do so from either the City@Home reception located by Gate 11, or from the East Stand reception.
All guests will receive confirmation of their collection point by email.
Should you have any questions regarding your collection point, you can contact a Matchday Hospitality representative by email at email@example.com or by phone on +44 (0)161 444 1894 (option 1, option 2). Any City@Home collections that remain 15 minutes after kick-of will be sent to the Colin Bell Stand reception for late arrivals.
The Ticket Office and Supporter Services are open Monday - Saturday, 9am to 5:30pm (closed Sunday and Bank Holiday).
Both facilities will open on the day of all scheduled First Team home fixtures, and for this match will be open from 11am until 8:15pm. Please call +44 (0)161 444 1894 (option 1, option 3).