City v West Ham: Service message - Manchester City FC

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Season 2013/14

City v West Ham: Important info

  • 07 January 2014 09:00
  • Posted by @dclayton_mcfc

Ticket prices from:



16-21s / Over 65s


Under 16s





Tickets can be purchased online here, or by phone on 0161 444 1894* (option 1, option 1, option 2) until 9am on Wednesday 8 January. From 9am tomorrow, tickets can be purchased in person only at the Stadium Ticket Office only, located in BT City Square (behind the stage) which is open until 15 minutes after kick off.


Important information regarding ticket collections

All supporters who are collecting pre-purchased tickets may do so for this match from the Ticket Counter located on the first floor of the City Store located in BT City Square. Supporters are strongly advised to collect their tickets at least 60 minutes before kick-off to avoid delays in getting into the Stadium. 


Guests collecting Hospitality tickets should do so from either the City@Home reception located by Gate 11, or from the East Stand reception. All guests will receive confirmation of their collection point by email. Should you have any questions regarding your collection point, you can contact a Matchday Hospitality representative by email at or by phone on +44 (0)161 444 1894 (option 1, option 2). Any City@Home collections that remain 15 minutes after kick-of will be sent to the Colin Bell Stand reception for late arrivals.


Ticket Office; want to buy a ticket or got a query?

All Seasoncard holders registered on the League Cup Scheme whose payment failed when processing their ticket for tomorrow evening’s match are advised that they will not be able to enter the stadium using their Seasoncard, without first visiting the Stadium Ticket Office to make payment. We would advise in these circumstances, you visit the Stadium Ticket Office at least 60 minutes before kick-off to avoid delays in getting into the Stadium.


Please note: If the supporter number used is that of an adult, then only an adult ticket may be purchased. This also applies to under 16s and over 65s.


Supporters with queries relating to their match ticket should also visit the Stadium Ticket Office located in BT City Square (behind the stage).

It is important that you have purchased, and are in possession of, the correct ticket and that it is activated to allow you access in to the stadium. If the supporter who originally purchased the ticket is no longer able to attend the match, please contact the Supporter Services team on 0161 444 1894 (option 1, then option 3) to discuss, and where appropriate, upgrade your ticket. Failure to upgrade your ticket before you attempt to enter the ground may result in a stadium ban.


Respect the Badge

Manchester City Football Club is proud to have the best fans in the world and with your help we plan to keep it that way. As guardians of this great Club, and a legacy that spans more than 130 years, we all have a responsibility to act as ambassadors of not only Manchester City, but also the City of Manchester. If you ever witness crime, vandalism, violence, the use of smoke bombs and pyrotechnics or abusive behaviour from home or away fans, inside or outside the Etihad Stadium, or at an away match, please let us know immediately.


All tickets and hospitality are sold subject to availability and are issued subject to Manchester City Football Club Limited’s 2013-14 home match terms and conditions of sale, and any applicable ground regulations.

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