City v Spurs service information
- 11 February 2016 09:30
- Posted by @MCFCHelp
Below you will find important service information ahead of our home match against Tottenham Hotspur on Sunday 14 February, kick off 4.15pm.
We ask you to arrive early to ensure that there are no delays in entering the stadium.
Supporters attending this match are advised not to bring any bags unless essential. All bags will be searched, in accordance with our regular matchday security procedures, which may cause a delay in entering the stadium. We thank you in advance for your patience and co-operation.
Football v Homophobia
Manchester City and City in the Community are proud to be supporting the annual ‘Football v Homophobia’ (FvH) month of action for the fourth year as part of its on-going work to challenge discrimination and celebrate diversity in football.
This will be our designated game of action which will include all sorts of match-day activities, interviews with the Canal Street Blues Supporters Club and half-time activity on the pitch.
Pre-match access to the City Store, Ticket Office and Stadium Tours
To access the campus during the day, supporters should park in the Blue Car Park off Alan Turing Way. A charge of £10 will be applied upon entry but will be refunded upon exit*. The shuttle service will be available for supporters that require assistance to reach the top of Joe Mercer Way.
Disabled supporters who use a wheelchair can access the parking adjacent to the City Store via the main Entrance at Rowsley Street (Gate 11) until 12-noon. You will be required to show your Blue Badge at the gate.
For access after 12-noon, disabled supporters will be required to show their matchday car park pass if they have one, and if not they will be required to park in the Blue Car Park.
*Vehicles remaining on-site after 2pm will not receive a refund.
Travelling to the Stadium
We advise that you always allow enough time to make adjustments to your journey should any incidents occur on route that may impact you being at the stadium in time for kick off.
Ensure you check travel conditions before setting out. Highways England provides live traffic information via its website, local and national radio travel bulletins and electronic road signs.
Information is also available from Twitter via @highwaysNWEST.
As you near the stadium, the Mancunian Way (A57) is currently open as a contra-flow with a single lane in both directions. Supporters are advised to make alternative arrangements when travelling to the Etihad Stadium./p>
Follow @OfficialTfGM for the most up to date information.
Metrolink's free Park and Ride offers a great way to avoid traffic and leave your car behind. For travel advice and help planning your journey to the match, click here.
There is a safe, well lit and signposted walking route available from Manchester Piccadilly Train Station. Signage will direct you along the route.
Further information on the Etihad Campus Metrolink and buses that alight immediately outside the Etihad Stadium along with car park details, is available here.
Why not try cycling to the stadium or to the bus/train/Metrolink Station, leaving your bike at one of the cycling parking options available and continuing your journey on public transport to the Etihad Stadium.
You can access maps containing all cycle routes in each of the ten districts of Greater Manchester.
All home supporters who are collecting pre-purchased paper tickets may do so from the Stadium Ticket Office located in City Square, behind the stage. For this match, we are open from 9am until 5.30pm.
Supporters are strongly advised to collect their tickets at least 60-minutes before kick-off.
If you have a Print@Home Ticket you are reminded to print your ticket(s) on white A4 plain paper prior to leaving for the match.
Official match ticket
The ticket that you have purchased from the Club is for home supporters only and will be located in the home area of the stadium. It is important that you have purchased, and are in possession of, the correct ticket and that it is activated to allow you access into the stadium.
The Club accepts no liability for tickets purchased through unofficial channels.
Children under 14 must be accompanied by an adult (over 18) for all matches played at the Etihad Stadium. We advise you carry photo ID to prevent any issues entering the stadium.
Guidance for bringing children Under 5 to a match and safeguarding vulnerable people can be read here.
Supporters are required to upgrade concession tickets for this match. A supporter in another age band can use a concession ticket but must ensure they have paid the applicable upgrade fee in advance of entering the stadium.
We expect the Stadium Ticket Office to be busy. All home supporters who are collecting pre-purchased tickets may do so from the Stadium Ticket Office located in City Square (behind the stage).
Supporters with queries relating to their Seasoncard, Cityzens membership or match ticket should also visit the Stadium Ticket Office.
Newly expanded South Stand
We have increased the singing section in the South Stand across block 111, part of block 114 and blocks 115-119. Supporters that sit outside of this section are not part of the singing section.
All supporters are reminded that persistent standing is not allowed. Failure to adhere to this may result in an ejection or a stadium ban.
The corner sections of the South Stand roof are yet to be made completely weather-proof and may impact all levels underneath. Please bear this in mind when leaving for the match.
If you ever witness crime, vandalism, violence, drugs, the use of smoke bombs and pyrotechnics or abusive behaviour from home or visiting supporters, inside or outside the Etihad Stadium, make contact with a Manchester City steward as soon as you can and report your concerns.
If you wish to report an incident to Manchester City after the match, you can do so here.
Manchester City Football Club is proud to support the Kick It Out campaign. The KIO reporting app provides supporters with the ability to attach video, photo and audio evidence to complaints to help support investigations into discriminatory abuse and behaviour across football. Download the app today.
In 2008, the Justin Campaign was formed to tackle homophobia, biphobia and transphobia in football, and two years later the initiative FvH began. Find out how you can take action here.
The entire Etihad Campus, including roadways, car parks and concourses, is smoke free. Use of electronic cigarettes is also prohibited. We operate a strict, no re-admission policy and there will be no opportunity to leave and re-enter the stadium.
The Ticket Office and Supporter Services are open Monday to Saturday, 9am to 5.30pm (closed Sunday and Bank Holidays). Both facilities will open on the day of all scheduled First Team home fixtures.
We will be open from 9am until 5.30pm for this match. Please call +44 (0)161 444 1894 (option 1, option 3).