City v Dynamo Kyiv: Service information - Manchester City FC

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Manchester City players celebrate their third goal against Dynamo Kyiv
Season 2015/16

City v Dynamo Kyiv: Supporter information

  • 13 March 2016 16:54
  • Posted by @MCFCHelp
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Below you will find important service information ahead of our home match against Dynamo Kyiv on Tuesday 15 March, kick off 7.45pm.

We ask all supporters to arrive no later than 60 minutes before kick-off and are advised not to bring any bags unless essential. 

All bags will be searched, in accordance with our regular matchday security procedures, which may cause a delay in entering the stadium. We thank you in advance for your patience and co-operation. 

Pre-match access to the City Store, Ticket Office and Stadium tours

To access the campus during the day, supporters should park in the Blue Car Park off Alan Turing Way.  A charge of £10 will be applied upon entry but will be refunded upon exit*.  The shuttle service will be available for supporters that require assistance to reach the top of Joe Mercer Way. 

*Vehicles remaining on-site after 5:30pm will not receive a refund.

Disabled supporters who use a wheelchair can access the parking adjacent to the City Store via the main Entrance at Rowsley Street (Gate 11) until 3pm. You will be required to show your Blue Badge at the gate. 

For access after 3pm, disabled supporters will be required to show their matchday car park pass if they have one, and if not they will be required to park in the Blue Car Park.

Travelling to the Stadium

Demolition work of Daisy Mill on Stockport Road near to the junction with Plymouth Grove West to commenced on Monday 22 February 2016, for five weeks.

This will impact the flow of traffic in this area involving one lane of traffic in either direction past the works and during the weekend, there will be temporary traffic lights which will be manually operated during peak times.

We advise that you always allow enough time to make adjustments to your journey should any incidents occur on route that may impact you being at the stadium in time for kick off.

Ensure you check travel conditions before setting out. Highways England provides live traffic information via its website, local and national radio travel bulletins and electronic road signs.

Information is also available from Twitter via @highwaysNWEST.

As you near the stadium, the Mancunian Way (A57) is currently open as a contra-flow with a single lane in both directions. Supporters are advised to make alternative arrangements when travelling to the Etihad Stadium.  

Follow @OfficialTfGM for the most up to date information.

Metrolink

With the partial closure of the Mancunian Way, Metrolink's free Park and Rides offer a great way to avoid traffic and leave your car behind. For travel advice and help planning your journey to the match, click here.   

​There are service changes on the Metrolink throughout the 2015/16 season. Please click here for the most up to date information and you can also follow, @MCRMetrolink.

Safe Walking

There is a safe, well lit and signposted walking route available from Manchester Piccadilly Train Station. Signage will direct you along the route. Further information on the Etihad Campus Metrolink and buses that alight immediately outside the Etihad Stadium along with car park details, is available here.

By Bike

Why not try cycling to the stadium or to the bus/train/Metrolink Station, leaving your bike at one of the cycling parking options available and continuing your journey on public transport to the Etihad Stadium. You can access maps containing all cycle routes in each of the ten districts of Greater Manchester.

Official match ticket

It is important that you have purchased, and are in possession of, the correct ticket and that it is activated to allow you access into the stadium. The Club accepts no liability for tickets purchased through unofficial channels. 

Children under 14 must be accompanied by an adult (over 18) for all matches played at the Etihad Stadium. We advise you carry photo ID to prevent any issues entering the stadium.  Guidance for bringing children Under 5 to a match and safeguarding vulnerable people can be read here.

Supporters are required to upgrade concessionary tickets for this match. A supporter in another age band can use a concessionary ticket but must ensure they have paid the applicable upgrade fee in advance of entering the stadium.

Seat relocations

It is important that any supporter that has been relocated sits in their new seat. Failure to do so may cause issues on the night and result in you missing the start of the match. 

Supporters with Seasoncards or Cityzens cards will have their card activated for the new seat or will have been advised to use a paper ticket, which has been posted. 

Ticket collections

All home supporters who are collecting pre-purchased paper tickets may do so from the Stadium Ticket Office located in City Square, behind the stage. We are open from 9am until 8pm on Wednesday.  

We advise all supporters to arrive at least 60 minutes prior to kick-off as it is expected that we will be extremely busy on matchday. 

Supporters who have been sent a Print@Home Ticket are reminded to print their ticket(s) on white A4 plain paper prior to leaving for the match.

Ticket sales

Tickets are available for home supporters to purchase in advance

Select a Print@Home Ticket to avoid collecting on the night. Simply print on white A4 plain paper prior to leaving for the match. 

Singing section

We have increased the singing section in the South Stand across block 111, part of block 114 and blocks 115-119. Supporters that sit outside of this section are not part of the singing section.

All supporters are reminded that persistent standing is not allowed. Failure to adhere to this may result in an ejection or a stadium ban.

Stadium roof

The corner sections of the South Stand roof are yet to be made completely weather-proof and may impact all levels underneath.  Please bear this in mind when leaving for the match.

Code of conduct: Respect the Badge

If you ever witness crime, vandalism, violence, drugs, the use of smoke bombs and pyrotechnics or abusive behaviour from home or visiting supporters, inside or outside the Etihad Stadium, make contact with a Manchester City steward as soon as you can and report your concerns.  

If you wish to report an incident to Manchester City after the match, you can do so here.

Manchester City Football Club is proud to support the Kick It Out campaign. The KIO reporting app provides supporters with the ability to attach video, photo and audio evidence to complaints to help support investigations into discriminatory abuse and behaviour across football. Download the app today.

In 2008, the Justin Campaign was formed to tackle homophobia, biphobia and transphobia in football, and two years later the initiative FvH began. Find out how you can take action here.

The entire Etihad Campus, including roadways, car parks and concourses, is smoke free. Use of electronic cigarettes is also prohibited. We operate a strict, no re-admission policy and there will be no opportunity to leave and re-enter the stadium.

The Ticket Office and Supporter Services are open Monday to Saturday, 9am to 5.30pm (closed Sunday and Bank Holidays). Both facilities will open on the day of all scheduled First Team home fixtures.  

We will be open from 9am until 8pm for this match. Please call +44 (0)161 444 1894 (option 1, option 3).  

You can also use our online FAQ mcfc.co.uk/help or our official service Twitter account, @MCFCHELP.

Etihad Stadium Front Image

Visiting the Etihad Stadium

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