Stadium and Club Tours FAQ - Manchester City FC

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Stadium and Club Tours FAQs

Q1.   What tour products are available?
Q2.   What does each product include?
Q3.   Sounds great, how much is a ticket? 
Q4.   How do I purchase a ticket?
Q5.   Can I pay by cash?
Q6.   What if I have a special requirement?
Q7.   Where is the start point for the Stadium and Club Tour?
Q8.   How long is the tour?
Q9.   How often do the tours run?
Q10. If I have not pre-booked, what time should we arrive to purchase a ticket?
Q11. If we have pre-booked, what time do we have to arrive for the tour?
Q12. Are there different prices for educational or large groups?
Q13. Can we take photographs?
Q14. Do you have disabled facilities?
Q15. Can I leave luggage at the stadium whilst I go on my tour?
Q16. Can I park my car at the stadium?
Q17. Can buggies and prams go on the tour?
Q18. Can I bring food and drink into the Stadium?
Q19. Can I smoke on the Stadium Tour?

Q1. What tour products are available?
1. The Stadium and Club Tour
2. The Legends’ Stadium and Club Tour

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Q2. What does each product include?
The Stadium & Club Tour
1. A 90-minute professionally guided tour of our Club & Stadium.
Including a look at the Club’s heritage, the fan zone, community projects, future plans, a behind the scenes look at the home player dressing room, the tunnel, pitch side, the manager’s chair, the press conference room and the Premier League Trophy*.
2. A Club lanyard and map of the Etihad campus.
3. An augmented digital photograph sent via email.
4. 10% discount in the City Store on the date of your tour.
5. MCFC Supporter membership (you shall receive this when you register)

The Legends’ Stadium and Club Tour
1. A 90-minute professionally guided tour of our Club & Stadium by a City Legend. Including a look into the Club’s heritage, fan zone, community projects, future plans, a behind the scenes look of the home player dressing room, the tunnel, pitch side and manager’s chair, the press conference room and the Premier League Trophy
PLUS a behind the scenes look at the first team’s training ground at Carrington.
2. Transport to and from Carrington to the Etihad Stadium.
3. A two-course lunch with the great City Legend in an exclusive box in the Etihad Stadium.
4. A Club lanyard and map of the Etihad campus.
5. 10% discount in the City Store on the date of your tour.

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Q3. Sounds great, how much is a ticket?
1. The Stadium and Club Tour
£10 adult
£7 under 16’s*
£7 over 65’s*
Free under 4's*
*Subject to proof of age

2. The Legends’ Stadium and Club Tour:
£100 per person

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Q4. How do I purchase a ticket? 
You can buy any of the tour products in the following ways:

  • Book Online to guarantee your tour place and avoid the booking fee.
  • All credit and debit cards are accepted in the Colin Bell Stand Reception up to 15 minutes before the start of the next available tour slot. Please note cash is not accepted at this point.
  • At the City Store, Etihad Stadium, Open Mon – Sat, 9:00am to 5:30pm. No booking fee applies. This option is not available on Sundays or Bank Holidays.
  • Over the telephone by calling 0161 444 1894 (Option 4) open 24 hours a day, 7 days a week. Please note a booking fee of £1.75 will apply to each will apply to each Tour ticket purchase.

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Q5. Can I pay by cash?
You can purchase a ticket by cash at the City Store, Etihad Stadium. Open Mon – Sat, 9:00am to 5:30pm, (Sunday/Bank Holiday 11:00am to 5pm). No booking fee applies. Tickets purchased on the day are subject to availability.

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Q6. What if I have a special requirement?
If you have a special requirement, such as a wheelchair user, please call 0161 44 1894 (Option 4 followed by option 2) to notify our staff.

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Q7. Where is the start point for the Stadium and Club Tour?
The start point for the Stadium and Club Tour is located at The Etihad Stadium through the Colin Bell Stand Reception area. For more information on how to get to The Etihad Stadium click here.

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Q8. How long is the tour?
The tour will last for approximately one and a half hours.

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Q9. How often do the tours run?
Normally we have 6 tours a day, 10:30, 11:30, 12:30, 13:30, 14:30 & 15:30. Any changes will be listed online through our webpage mcfc.co.uk/tours. Tour times will be different on match days.

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Q10. If I have not pre-booked, what time should we arrive before the tour to purchase a ticket?
You need to arrive at least 40 minutes prior to the start of desired tour time. This is subject to availability. We recommend pre-booking online to avoid disappointment.

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Q11. If we have pre-booked, what time do we have to arrive for the tour?
You need to report for the tour at least 15 minutes before tour departure.

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Q12. Are there different prices for educational groups?
Yes we offer a 50% discount for educational groups. There are no other group discounts available. For any enquires please email tours@mcfc.co.uk

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Q13. Can we take photographs?
Yes, photographs and videos are allowed for non-commercial use. No photograph restriction.

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Q14. Do you have disabled facilities?
Yes we have lifts between all floors, toilets and parking available.

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Q15. Can I leave luggage at the stadium whilst I go on my tour?
Under no circumstance will you allowed to leave any baggage or items anywhere at the stadium whilst you undertake your tour.

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Q16. Can I park my car at the stadium?
Free parking is available around The Etihad Stadium on non match days.

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Q17. Can buggies and prams go on the tour?
Yes you can bring buggies and prams as we have lifts between all floors of the stadium.

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Q18. Can I bring food and drink into the Stadium?
You will not be allowed to bring any food or drink into the Stadium.

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Q19. Can I smoke on the Stadium Tour?
No, the whole of the Etihad Campus including the Stadium is a no smoking area.

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