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Hays - Official Recruitment Partner

Vacancies at Manchester City

Current Vacancies

Casual Tour Guide

Manchester City Football Club is looking to recruit casual Stadium and Club Tour Guides to join our tour team based at the Etihad Stadium.

You will be part of a team responsible for delivering an all-encompassing experiential interactive tour of Manchester City Stadium and Club to a range of group sizes and ages and for the daily front of house services, setting and ensuring the highest standards of customer service and safety for MCFC’s employees and customers.

The successful candidate will have an understanding of the history and heritage of Manchester City Football Club, a knowledge of English and European football and Manchester as a whole.

They will be a flexible team player, have exceptional communication skills, a strong customer service approach and be able to deliver consistent results. You should have strong previous experience of working in a customer service environment, managing/controlling large groups, public speaking and undertaking administrative duties, using office equipment and be proficient with Microsoft Office.

There are no guaranteed hours. Any hours that are offered could involve shift work including early mornings, late evenings and weekends. 

City Football Group promotes equal opportunities in employment and welcomes all applications from people who meet the requirements of the job description.

As a member of the Two Ticks scheme, we are proud to show our commitment to employing disabled people and judging people on their abilities alone. We make a commitment to interview all disabled applicants who meet the minimum criteria for a job vacancy and to consider them on their abilities.

To apply, please send CV and covering letter to jobs@cityfootball.com quoting vacancy reference MC-404-20141104.

The recruitment date will take place on Tuesday 18th November and interviews will take place on Friday 21st November.

Start Date: Monday 24th November.

Closing date:  14th November, 10am.

Due to the large volume of expected applications we will only be able to contact those short-listed for recruitment date /interviews.

Stadium and Club Tour Guide 

Responsible for conducting an experiential tour of Manchester City’s Stadium and Club with large groups of all ages and abilities.

To promote and celebrate the history, success and future of Manchester City Football Club.

Responsible for the safety of all members of the tour party for the duration of the tour. Delivering a premium supporter experience.

Complete general administration duties such as answering phones, making tour bookings and invoicing companies.

Key Tasks:

  • To conduct up to four stadium tours per day in line with documented process and procedures.
  • To promote the club, it’s heritage, team success and future.
  • To facilitate the up-sale of membership and retail.
  • To utilise IT systems to perform bookings etc.
  • To support the Stadium and Tour Manager and Project Manager, in the future development of stadium tours and supporter offerings  
Skills and Abilities

  • Exceptional customer service skills
  • Exceptional communication and interpersonal skills.
  • Proficient in the use of a PC and MS Windows based applications.
  • Time management and working to tight deadlines & schedules.
  • Dynamic and ‘can do’ approach.
  • A football and sport supporter.

Experience

  • Experience in a customer service organisation or tourism.
  • Experience of managing/controlling large groups/parties
  • Acting or directing experience is desirable.

Knowledge

  • An understanding of the history and heritage of Manchester City Football Club.
  • Knowledge of English and European football and Manchester as a City is desirable.
  • Knowledge of the evolution of the Etihad Campus.
  • An understanding of the history and heritage of Manchester.

Personal Attributes

  •    Highly self-motivated with the ability to motivate others.
  •    Enthusiasm and willingness to be flexible in approach to achieve        
  •    desired team outcomes.
  •    Pro-active and engaging style.
  •    A winning attitude.
  •    Strong 'can do' approach.
  •    A team player at all times.
  •    Remain calm under pressure.
  •    High work commitment.
  •    Willing to self-evaluate and work towards continuous improvement.
  •    Commitment to equal opportunities.

Closing date:  14th November, 10am.

Due to the large volume of expected applications we will only be able to contact those short-listed for recruitment date /interviews.



Find out more about us here

Experts in building winning teams

Fabulous Fan Fayre and Manchester City Football Club are looking for superstars to join our team here!

If you think you would make a great ambassador for Fabulous Fan Fayre on a match day and would like to be part of our team then we’d love to know more about you, please email us quoting the reference MCFC14/F3 recruitment@fabulousfanfayre.co.uk with your CV and a fabulous cover letter.

We are currently looking for:

• Chefs and Cooks of all levels
• Waiters and Waitresses
• Wine Waiters
• Section Managers
• Hawkers
• Bar Personnel
• Team Leaders
• Concession Employees
• Kitchen Porters
• Restaurant Managers and Supervisors 
• Customer Service Survey Team Members
• Hospitality Cellar Assistant


Disabled Two TicksTwo Ticks

As a member of the Two Ticks scheme, we are proud to show our commitment to employing disabled people and judging people on their abilities alone.

As a member of the scheme we make five commitments regarding recruitment, training, retention, consultation and disability awareness:

These commitments are:

  • To interview all disabled applicants who meet the minimum criteria for a job vacancy and to consider them on their abilities
  • To discuss with disabled employees, at any time but at least once a year, what both parties can do to make sure disabled employees can develop and use their abilities
  • To make every effort when employees become disabled to make sure they stay in employment
  • To take action to ensure that all employees develop the appropriate level of disability awareness needed to make these commitments work
  • To review these commitments each year and assess what has been achieved, plan ways to improve on them and let employees know about progress and future plans.

Further information about the Two Ticks scheme is available from the Gov.uk website:

https://www.gov.uk/looking-for-work-if-youre-disabled/looking-for-a-job

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