Manchester City Football Club Access Information for Disabled Visitors to the Etihad Stadium - Manchester City FC

Accessibility links

Access other Manchester City products

Manchester City Football Club Disabled Supporters

Access Information

for Disabled Visitors to the Etihad Stadium

Manchester City Football Club prides itself on being inclusive and working with all its supporters.

      Manchester City Football Club prides itself on being inclusive and working with all its supporters.

      We recognize that disabled supporters may need assistance to fully enjoy the experience at the Etihad Stadium and offer a variety of reasonable adjustments based on individual needs, not their disability.

      SEASONCARDS, MEMBERSHIPS AND MATCH TICKETS

      Disabled supporters have the opportunity to either purchase a Seasoncard, Blue Membership or to attend games on a match by match basis. The price that qualifying disabled supporters pay is the rate set by the club for its disabled supporters.  This rate will be paid by qualifying disabled supporters who provide the qualifying proof at the point of purchase.   All are sold subject to availability.

      Where the need for personal assistance has been identified, the personal assistant (who is responsible for your care), is admitted free of charge, where the supporter is aged 14 or over.  Supporters under 14-years of age are not allowed to enter the stadium without a qualifying adult (age 18-years and over).  As a result and in-line with reasonable adjustments, the supporter who is under 14-years of age who attends with their parent/guardian are required to pay the prevailing rate for both their seats.  We are not required to provide the adult with a free 2014/15 Seasoncard, Blue Membership or match ticket.

      Please note that whilst every effort is made to allocate assistant seats adjacent to the wheelchair space, some stadium seating constraints may apply and as such, the assistant seat will be allocated in the closest available location.

      Every individual experiences their disability very differently and Manchester City Football Club recognises this. Accordingly, we try not to make generalisations and each request for a complimentary personal assistant ticket will be reviewed on a case by case basis. We will listen to what the individual says about the daily effects of their disability, and let them identify the difficulties they may have in attending a match.

      In order to help us manage the ticketing system, we would encourage supporters to complete a ‘Personal Assistant (PA) application form’ which helps identify the individuals underlying needs and reasons why assistance is required.  These will be sent to all supporters for review during the 2014/15 Season and where the club required further information or clarity of information, supporters will be contacted and invited to a meeting to discuss their personal circumstances.

      Following consultation with Manchester City Disabled Association (MCDSA) and Level Playing Field, proof of disability that may be required from supporters wishing to sit in any of the accessible areas, can be any of the following:

      • A statement of high mobility/living allowance as issued by the Department of Work & Pensions; or
      • Receipt of either the Severe Disablement Allowance or Attendance Allowance; or
      • Blind or partially sighted registration certificate; or
      • Enhanced Personal Independence Payment (PIP)

      Please note: This list is not exhaustive and consideration will be given to any other evidence that can be provided.  For guidance, the club advises supporters to refer to the Level Playing Field website.

      Disabled supporters may apply for home and away match tickets by calling our Disability Liaison Officer on

      +44 161 444 1894 (option 1, option 1, option 1) or by visiting the Ticket Office on the first floor of the City Store at the Etihad Stadium. We are open Monday to Saturday 9am to 5:30pm. All tickets are sold subject to availability, loyalty point requirements and any specific sales criteria of the visiting club. Applicants must also state whether they require a wheelchair space or an ambulant ticket and whether they require a ticket for a personal assistant.

      All Seasoncards, memberships and match tickets are sold subject to availability, loyalty point requirements and any specific sales criteria set by MCFC or the visiting club. For further ticket details on each fixture, please visit our Tickets and Travel page. Applicants must state whether they require a wheelchair space or an ambulant ticket and whether they require a ticket for an assistant.

      MATCHDAY HOSPITALITY

      If you’d like to make your visit to the Etihad Stadium an extra special day, match day hospitality is available, for further details on the packages please view our Hospitality. Each suite and Platinum Box is fully accessible with a number of wheelchair bays available within all corporate areas. You can view the facilities on our website or to discuss any special requirements please call +44 161 444 1894 (option 1, option 2) or email hospitality@mcfc.co.uk.

      CONFERENCE & EVENTS

      The Etihad Stadium is not only a football venue, but also a vibrant Conference and Events venue. The facilities available are both extensive and versatile and are available for hire by supporters and non-supporters alike.  Any event booked at the stadium can be tailored to the exact requirements of the customer whether catering for 2 or 500 people and our late licence enables guests to party until the early hours. The stadium offers disabled access, accessible car parking and facilities in all of the conference areas.

      Conference and Event enquiries can be made by calling +44 161 444 4141 (option 1). Alternatively, customers can email the conference office at conference@mcfc.co.uk. The special events calendar, along with any special offers available can be found on the website.

      _____________________________________________________________________________________

      WHEELCHAIR USERS

      There are 190 home spaces available for wheelchair users:

      • 126 spaces on level one in the Colin Bell, East, South & North (Family) stands
      • 40 spaces on level two in the Colin Bell and East stands
      • 24 spaces on level three in the Colin Bell and East stands

      These can be accessed via one of the 4 disabled entrances located at the stadium; doors D, H, S and W which are clearly sign posted around the stadium.  For supporters located on Levels 2 and 3, a lift is available for your use via these entrances. 

      Please note: that whilst every effort is made to allocate assistant seats adjacent to the wheelchair bay some stadium seating constraints may apply and as such, the assistant seat will be allocated in the closest available location. For example, there may be 3 wheelchair bays, then 3 carer seats.

      DEAF OR HARD OF HEARING SUPPORTERS

      The club have induction loop equipment in the majority of customer contact points, including the Ticket Office and the main reception areas.

      BLIND OR PARTIALLY SIGHTED SUPPORTERS

      Complimentary headsets are provided upon request to enable supporters to listen to the audio match commentary and can be ordered through the clubs Disability Liaison Officer.  

      Upon request the club will take steps to provide accessible information on CD, large print and Braille. On match days information will be carried on the electronic scoreboard and via the Public Address System. The news articles on the official Manchester City website are fully accessible for visually impaired supporters who use text based browsers (with the exception of any video content).

      Upon request the club will take steps to provide accessible information on CD, large print and Braille. On match days information will be carried on the electronic scoreboard and via the Public Address System. The news articles on the official Manchester City website are fully accessible for visually impaired supporters who use text based browsers (with the exception of any video content).

      LEARNING DIFFICULTIES AND UNSEEN DISABILITIES

      All supporters are able to sit anywhere in the stadium, to enjoy the game, from any seat they choose. If, for any reason, any supporter with learning difficulties or unseen disabilities feels they have more specific seating requirements (a certain area, block or row) they should contact clubs Disability Liaison Officer to discuss their requirements in more detail.  Every effort will be made to accommodate such requests, subject to availability.  Requests for personal assistants will be given due consideration and where provide, supporters will be required to complete a Personal Assistant Registration Form.

      AMBULANT SUPPORTERS

      All ambulant supporters are able to sit anywhere in the stadium with their personal assistant (subject to qualification and requirement) to enjoy the game, from any seat they choose. If, for any reason, any ambulant supporter feels they have more specific seating requirements (a certain area, block or row) they should contact clubs Disability Liaison Officer to discuss their requirements in more detail.  Every effort will be made to accommodate such requests, subject to availability.

      ACCESSIBLE TOILETS

      There are 30 disabled toilets within the stadium; 10 toilets on level one, 8 toilets on level two, 8 toilets on box level two and 4 toilets on level three. All toilets are fitted with radar locks and keys which are available from nearby stewards. We do not currently have a ‘changing places’ facility available.

      ACCESSIBLE PARKING

      Parking facilities for disabled supporters are available inside the stadium complex with 111 perimeter car parking spaces allocated to disabled membership holders. In addition, there are 350 spaces in Blue Car Park H and 55 spaces in Blue Car Park G which is located just 250 metres from the stadium.

      We currently have a high demand for accessible parking bays and therefore operate a waiting list based on receipt of the application from supporters for an accessible bay. Disabled Supporters who hold a ‘Blue Badge’ may apply for free parking, subject to availability, on a match by match basis. Supporters will need to supply a copy of their Blue Badge to the club to qualify for free parking. ‘Pay on the day’ parking is available in the stadium car parks and pricing is clearly displayed in advance of entering the car park.

      The club also operates a free shuttle service using buggies to transfer supporters who need extra help from the car parks to the stadium. The service runs up to kick-off and resumes again after the final whistle, although supporters should note that due to congestion, the shuttle may suspend operation for a short period of time for the safety of all our supporters.  Please note: due to the pedestrian areas on the campus, the shuttle operates on Joe Mercer Way only and does not take supporters to the stadium entrances.

      We can also arrange for a drop off pass to be allocated, where you can drive on to the accessible areas of the campus and ‘drop off’ the supporter as close to your entrance as is possible.  Please note: the driver will be required to leave the campus to park and care should be provided for the disabled supporter, should they not be left on their own.  The clubs Disability Liaison Officer would be happy to assist on the day, if contacted in advance or a number of staff and stewards will be available on the day.

      ASSISTANCE DOGS

      Any supporter wishing to bring an assistance dog to a fixture must contact the Disability Liaison Officer on +44 161 444 1894 (option 1, option 1, and option 1) so that we can ensure the appropriate match tickets are allocated and adequate arrangements have been made.

      TEMPORARY MOBILITY RESTRICTIONS

      Supporters suffering from temporary mobility restriction (e.g. broken leg) that may affect access to the stadium or seating areas, should contact the Disability Liaison officer prior to the game to arrange alternative seating (subject to availability).

      VISTING SUPPORTERS

      There are 9 visiting supporter wheelchair bays in the South Stand level one (visitors section).  Please note: that whilst every effort is made to allocate assistant seats adjacent to the wheelchair bay some stadium seating constraints may apply and as such, the assistant seat will be allocated in the closest available location. For example, there may be 3 wheelchair bays and then 3 carer seats.

      In order to ensure that stadium expansion works can be carried out safely, hoardings have been erected at the South end (visitors end) of the Etihad Stadium. This impacts the amount of space immediately outside the visiting supporters entrances and may impact queuing and access through these entrances.  To assist fans arriving at the stadium, both additional signage and staff will be in place. 

      To ensure that supporters enter the stadium via the correct entrances, we have implemented an additional soft ticket check upon arrival.  We therefore advise all visiting supporters to arrive early to avoid any delays when entering the stadium.

      Audio match commentary is available in the visitors section of the stadium to allow blind or partially sighted supporters to enjoy the game, from any seat they choose. Please contact your own club’s Disability Liaison Office will liaise with Manchester City Football Club.

      If, for any reason, any supporter who is visually or hearing impaired feels they have more specific seating requirements (a certain area, block or row in the visitors end) they should contact their own clubs Disability Liaison Officer who in turn, can liaise with Manchester City Football Club.  Every effort will be made to accommodate such requests, subject to availability. A number of accessible car parking spaces are made available to visiting supporters.  The club will advise the visiting clubs Disability Liaison Officer and/or a member of their Ticketing Team with regards to the number of bays available and any qualifying sales criteria.

      DISABILITY LIAISON OFFICER

      The clubs Disability Liaison Officer is on hand to offer assistance and advice whether it be pre or post event, or on the day itself by calling the disabled ticket line on +44 161 444 1894 (option 1) or contact us. You can also keep up to date via our official Supporter Services Twitter account, @MCFCHELP.

      MCDSA

      The Manchester City Disabled Supporters Association is an independent organisation representing the interests of all Manchester City disabled supporters. To contact the MCDSA, please visit www.mcdsa.co.uk, email mcdsa99@yahoo.co.uk or call +44 (0)7740 859216.  Read the latest issue of the MCDSA newsletter here.

      DISABLED TICKETING POLICY

      Our Disabled Ticketing Policy can be viewed on the official club website, click here.

      PERSISTENT STANDING

      To help continue improving the matchday experience for all supporters, we ask that you respect the club’s request to avoid persistent standing at all games. This is one of our biggest sources of complaint from your fellow supporters in all sections of the stadium.  We wish to make our matchdays as enjoyable an experience as possible for all of our supporters and, as such, we request that you and your fellow supporters remain in your seat for the majority of the match.

      Supporters who breach these requests may be ejected from the stadium, and in some cases may have their Seasoncard withdrawn. Please help us to avoid such measures by co-operating with this request and help us to create an enjoyable experience for all of our fans. We thank you for your support in helping us ensure a visit to the Etihad Stadium is a great experience.

      SUMMER EVENTS

      Subject to the event, sales criteria and availability, the club will sell tickets for wheelchair and ambulant customers. 

      The provision of a free personal assistant is subject to the sales criteria set for the event.  The number of wheelchair bays available for the summer events can vary depending on the configuration of the seats for the event.   Please note: that whilst every effort is made to allocate personal assistant seats adjacent to the wheelchair bay some stadium seating constraints may apply and as such, the assistant seat will be allocated in the closest available location (for example, there may be 3 wheelchair bays and then 3 personal assistant seats). It can also vary as to whether the venue has any general admission tickets to sell, so we are not always able to sell additional tickets for friends and family members.  We will endeavor to accommodate such requests but availability is not guaranteed.  Some concerts may also have age restrictions, which will also apply for the accessible tickets the venue has to sell.

      Lift access is available to all areas of the stadium, however Level 3 may not be suitable for customers who are not comfortable when seated high up; however seats are sold on a first come, first served basis.  Accessible car parking is available but is not included in your summer event ticket.  You will be required to pay the prevailing rate on the day as this cannot be booked in advance.  For summer event hospitality, each suite and Platinum Box is fully accessible with a number of wheelchair bays are available within all corporate areas.

      Please ensure that you read the online FAQs and associated event sales criteria prior to booking accessible tickets at the stadium.  You can call our Disabled Ticket Line on 0161 444 1894 (option 1) if you have any questions.

      STADIUM TOURS

      Manchester City can provide tours of the Etihad Stadium  to be conducted with a British Sign Language (BSL) interpreter, alongside the club’s official tour guides. The tours, designed for City’s deaf and hard of hearing supporters in conjunction with the Manchester Deaf Centre, were the first to be introduced by a Premier League club. The club is also able to offer tours to wheelchair users with the tour route accessible throughout. Visitors with special requirements may qualify for a free assistant place on the tour, subject to sales criteria and availability. For details and prices of our stadium and club tours, please visit our Stadium and Club Tours page.

      To discuss any special requirements you may have further, please contact our Tours team on +44 161 444 1894 (option 4, option 2) or email tours@mcfc.co.uk. All bookings are subject to availability and issued subject to the terms and conditions of sale.

      PROHIBITED ITEMS

      The following items are not allowed to be brought in to the Etihad Stadium:

      • Golf umbrella or any article that may be used as a weapon and/or compromise public safety.
      • Professional recording equipment (audio and visual).
      • Bags larger than A4 size.
      • Pyrotechnics, flares and smoke bombs are strictly prohibited
      • Food and drink

      SMOKING

      Please note that the entire Etihad Campus, including roadways, car parks and concourses, is smoke free.  The use of electronic cigarettes is also prohibited. Manchester City Football Club operates a strict, no re-admission policy and there will not be an opportunity to leave and re-enter the Stadium.

      TERMS AND CONDITIONS

      All events are sold subject to availability and issued subject to Manchester City Football Club’s 2014/15 Terms and Conditions of Sale and the Club’s Ground Regulations available here.

This site uses cookies. By clicking allow you are agreeing to our use of cookies.

Allow