for Disabled Visitors to the Etihad Stadium
Manchester City Football Club prides itself on being inclusive and working with all its supporters.
We recognize that disabled supporters may need assistance to fully enjoy the experience at the Etihad Stadium and offer a variety of reasonable adjustments based on individual needs, not disability.
SEASONCARDS, MEMBERSHIPS AND MATCH TICKETS
Disabled supporters have the opportunity to either purchase a Seasoncard, Blue Membership or to attend games on a match by match basis. The price that qualifying disabled supporters pay is the rate set by the club for its disabled supporters. This rate will be paid by qualifying disabled supporters who provide the qualifying proof at the point of purchase. All are sold subject to availability.
Where the need for personal assistance has been identified, the personal assistant (who is responsible for your care), is admitted free of charge, where the supporter is aged 14 or over. Supporters under 14-years of age are not allowed to enter the stadium without a qualifying adult (age 18-years and over). As a result and in-line with reasonable adjustments, the supporter who is under 14-years of age who attends with their parent/guardian are required to pay the prevailing rate for both their seats. We are not required to provide the adult with a free 2013/14 Seasoncard, Blue Membership or match ticket.
Please note that whilst every effort is made to allocate assistant seats adjacent to the wheelchair space, some stadium seating constraints may apply and as such, the assistant seat will be allocated in the closest available location.
Every individual experiences their disability very differently and Manchester City Football Club recognises this. Accordingly, we try not to make generalisations and each request for a complimentary personal assistant ticket will be reviewed on a case by case basis. We will listen to what the individual says about the daily effects of their disability, and let them identify the difficulties they may have in attending a match.
In order to help us manage the ticketing system, we would encourage supporters to complete a ‘Personal Assistant (PA) application form’ which helps identify the individuals underlying needs and reasons why assistance is required. These will be sent to all supporters for review during the 2013/14 Season and where the club required further information or clarity of information, supporters will be contacted and invited to a meeting to discuss their personal circumstances.
Following consultation with Manchester City Disabled Association (MCDSA) and Level Playing Field, proof of disability that may be required from supporters wishing to sit in any of the accessible areas, can be any of the following:
- A statement of high mobility/living allowance as issued by the Department of Work & Pensions; or
- Receipt of either the Severe Disablement Allowance or Attendance Allowance; or
- Blind or partially sighted registration certificate; or
- Enhanced Personal Independence Payment (PIP)
- 126 spaces on level one in the Colin Bell,East,South & North (Family) stands
- 40 spaces on level two in the Colin Bell and East stands
- 24 spaces on level three in the Colin Bell and East stands
- Golf umbrella or any article that may be used as a weapon and/or compromise public safety.
- Professional recording equipment (audio and visual).
- Bags larger than A4 size.
- Prams and pushchairs (leave at your own risk at the City@Home (Gate 11) for collection after the match).
Please note: This list is not exhaustive and consideration will be given to any other evidence that can be provided. For guidance, the club advises supporters to refer to the Level Playing Field website
Disabled supporters may apply for home and away match tickets by calling our Disabled Liaison Officer on+44 (0)161 444 1894 (option 1, option 1, option 1) or by email email@example.com or by visiting the Ticket Office on the first floor of the City Store at the Etihad Stadium. We are open Monday to Saturday 9am to 5:30pm. All tickets are sold subject to availability, loyalty point requirements and any specific sales criteria of the away club. Applicants must also state whether they require a wheelchair space or an ambulant ticket and whether they require a ticket for a personal assistant.
All Seasoncards, memberships and match tickets are sold subject to availability, loyalty point requirements and any specific sales criteria set by MCFC or the away club. For further ticket details on each fixture, please visit our Tickets and Travel page. Applicants must state whether they require a wheelchair space or an ambulant ticket and whether they require a ticket for an assistant.
If you’d like to make your visit to the Etihad Stadium an extra special day, match day hospitality is available, for further details on the packages please view our Hospitality. Each suite and Platinum Box is fully accessible with a number of wheelchair bays available within all corporate areas. You can view the facilities on our website or to discuss any special requirements please call +44 (0)161 444 1894 (option 1, option 2) or email firstname.lastname@example.org.
There are 190 home spaces available for wheelchair users:
These can be accessed via one of the 4 disabled entrances located at the stadium; doors D, H, S and W which are clearly sign posted around the stadium. For supporters located on Levels 2 and 3, a lift is available for your use.
DEAF OR HARD OF HEARING / BLIND OR PARTIALLY SIGHTED SUPPORTERS
An induction loop system is available in all areas of the stadium to allow deaf or hard of hearing supporters to enjoy the game, from any seat they choose. If, for any reason, any supporter who is deaf or hard of hearing feels they have more specific seating requirements (a certain area, block or row) they should contact clubs Disabled Liaison Officer to discuss their requirements in more detail. Every effort will be made to accommodate such requests, subject to availability.
Complimentary headsets are provided upon request to enable supporters to listen to the match commentary and can be ordered through the clubs Disabled Liaison Officer. The club have also introduced induction loop equipment in to all customer contact points, including the Ticket Office and the main reception areas.
Upon request the club will take steps to provide accessible information on CD, large print and Braille. On match days information will be carried on the electronic scoreboard and via the Public Address System. The news articles on the official Manchester City website are fully accessible for visually impaired supporters who use text based browsers (with the exception of any video content).
LEARNING DIFFICULTIES AND UNSEEN DISABILITIES
All supporters are able to sit anywhere in the stadium, to enjoy the game, from any seat they choose. If, for any reason, any supporter with learning difficulties or unseen disabilities feels they have more specific seating requirements (a certain area, block or row) they should contact clubs Disabled Liaison Officer to discuss their requirements in more detail. Every effort will be made to accommodate such requests, subject to availability. Requests for personal assistants will be given due consideration and where provide, supporters will be required to complete a Personal Assistant Registration Form.
All ambulant supporters are able to sit anywhere in the stadium with their personal assistant (subject to qualification and requirement) to enjoy the game, from any seat they choose. If, for any reason, any ambulant supporter feels they have more specific seating requirements (a certain area, block or row) they should contact clubs Disabled Liaison Officer to discuss their requirements in more detail. Every effort will be made to accommodate such requests, subject to availability.
There are 30 disabled toilets within the stadium; 10 toilets on level one, 8 toilets on level two, 8 toilets on box level two and 4 toilets on level three. All toilets are fitted with radar locks and keys which are available from nearby stewards. We do not currently have a ‘changing places’ facility available.
Parking facilities for disabled supporters are available inside the stadium complex with 111 perimeter car parking spaces allocated to disabled membership holders. In addition, there are 350 spaces in Blue Car Park H and 55 spaces in Blue Car Park G which is located just 250 metres from the stadium.
We currently have a high demand for accessible parking bays and therefore operate a waiting list based on receipt of the application from supporters for an accessible bay. Disabled Supporters who hold a ‘Blue Badge’ may apply for free parking, subject to availability, on a match by match basis. Supporters will need to supply a copy of their Blue Badge to the club to qualify for free parking. ‘Pay on the day’ parking is available in the stadium car parks and pricing is clearly displayed in advance of entering the car park.
The club also operates a free shuttle service using buggies to transfer supporters who need extra help from the car parks to the stadium. The service runs up to kick-off and resumes again after the final whistle, although supporters should note that due to congestion, the shuttle may suspend operation for a short period of time for the safety of all our supporters. Please note: due to the pedestrian areas on the campus, the shuttle operates on Joe Mercer Way only and does not take supporters to the stadium entrances.
We can also arrange for a drop off pass to be allocated, where you can drive on to the accessible areas of the campus and ‘drop off’ the supporter as close to your entrance as is possible. Please note: the driver will be required to leave the campus to park and care should be provided for the disabled supporter, should they not be left on their own. The clubs Disabled Liaison Officer would be happy to assist on the day, if contacted in advance or a number of staff and stewards will be available on the day.
Any supporter wishing to bring an assistance dog to a fixture must contact the Disabled Liaison Officer on +44 (0)161 444 1894 (option 1, option 1, option 1) or via email at email@example.com so that we can ensure the appropriate match tickets are allocated and adequate arrangements have been made.
TEMPORARY MOBILITY RESTRICTIONS
Supporters suffering from temporary mobility restriction (e.g. broken leg) that may affect access to the stadium or seating areas, should contact the Disabled Liaison officer prior to the game to arrange alternative seating (subject to availability).
There are 9 away wheelchair bays in the South Stand level one (away section).
An induction loop system is available in the away section of the stadium to allow visually impaired and hearing impaired supporters to enjoy the game, from any seat they choose. If, for any reason, any supporter who is visually impaired or hearing impaired feels they have more specific seating requirements (a certain area, block or row in the away end) they should contact their own clubs Disabled Liaison Officer who in turn, can liaise with Manchester City Football Club. Every effort will be made to accommodate such requests, subject to availability. A number of accessible car parking spaces are made available to away supporters. The club will advise the opposing clubs Disabled Liaison Officer and/or a member of their Ticketing Team with regards to the number of bays available and any qualifying sales criteria.
DISABLED LIAISON OFFICER
The clubs Disabled Liaison Officer is on hand to offer assistance and advice whether it be pre or post event, or on the day itself by calling the disabled ticket line on +44 (0)161 444 1894 (option 1) or emailing firstname.lastname@example.org.
The Manchester City Disabled Supporters Association is an independent organisation representing the interests of all Manchester City disabled supporters. To contact the MCDSA, please visit www.mcdsa.co.uk, email email@example.com or call +44 (0)7740 859216.
DISABLED TICKETING POLICY
Our Disabled Ticketing Policy can be viewed on the official club website.
To help continue improving the matchday experience for all supporters, we ask that you respect the club’s request to avoid persistent standing at all games. This is one of our biggest sources of complaint from your fellow supporters in all sections of the stadium. We wish to make our matchdays as enjoyable an experience as possible for all of our supporters and, as such, we request that you and your fellow supporters remain in your seat for the majority of the match.
Supporters who breach these requests may be ejected from the stadium, and in some cases may have their Seasoncard withdrawn. Please help us to avoid such measures by co-operating with this request and help us to create an enjoyable experience for all of our fans. We thank you for your support in helping us ensure a visit to the Etihad Stadium is a great experience.
For access information relating to our concerts and summer events, please visit our events page
Manchester City can provide tours of the Etihad Stadium to be conducted with a British Sign Language (BSL) interpreter, alongside the club’s official tour guides. The tours, designed for City’s deaf and hard of hearing supporters in conjunction with the Manchester Deaf Centre, were the first to be introduced by a Premier League club. The club is also able to offer tours to wheelchair users with the tour route accessible throughout. Visitors with special requirements may qualify for a free assistant place on the tour, subject to sales criteria and availability. For details and prices of our stadium and club tours, please visit our Stadium and Club Tours page.
To discuss any special requirements you may have further, please contact our Tours team on +44 (0)161 444 1894 (option 4, option 2) or email firstname.lastname@example.org. All bookings are subject to availability and issued subject to the terms and conditions of sale.
The following items are not allowed to be brought in to the Etihad Stadium:
Please note that the entire Etihad Campus, including roadways, car parks and concourses, is smoke free. The use of electronic cigarettes is also prohibited. Manchester City Football Club operates a strict, no re-admission policy and there will not be an opportunity to leave and re-enter the Stadium.
TERMS AND CONDITIONS
All events are sold subject to availability and issued subject to Manchester City Football Club’s 2013/14 Terms and Conditions of Sale and the Club’s Ground Regulations available here.